Have you guys heard of the latest issue concerning a netizen whose complains against LBC were posted and reshared by people. I am appalled at how the Internet has been used by malicious individuals
to smear the reputation of people, companies and organizations. I condemn the
spread of online hate campaign because these campaigns stack the cards
(sometimes even fictitious cards) against a person or group of persons who are
unable to defend themselves. I wish there were a system where those who spread
lies and hate online against innocent people can be deterred by the threat of
punishment by fines or public humiliation.
One of these recent attacks have been against LBC Express, a courier and
logistics company. Some netizens have posted attacks against LBC for a variety
of reasons, some valid while some are not. One case in particular is a netizen
named Bakura Pagaduan.
Pagaduan claims to have a pair shoes and other items were sent to him by
a relative via LBC. When the box arrived, Pagaduan claims that the box showed
signs of pilferage and that the shoes were gone. He went to the local LBC
branch in his area, the one that handled the delivery. Pagaduan raised his
voice against the local staff who only responded by offering that a formal
complaint be filed. Pagaduan refused and instead turned to social media. This
post went viral because a forum on Facebook called Tambayan ni Berto had their
forum members shared and reshared the post to all their friends including
members and non-forum members as well.
LBC reached out to Pagaduan to ask him the details of his package. LBC's
investigators learned later that Pagaduan signed the delivery receipt which
would have proven that he received the package in good condition. Eventually,
Pagaduan demanded and received a compensation of P2,000 for the alleged lost
items.
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